TUMI - Dubai Mall Store

Had a great experience at the TUMI store. The bags speak for themselves—top-notch quality as always. What made the visit even better was the service. Shoutout to Rania who was incredibly nice, friendly, and ready to assist.

It is one of my favourite brands for backpacks 🎒 and accessories. Little pricy, but it's worth it .

Terrible customer service. They refused to fix my bag despite it is still in the warranty period. I asked to escalate the case and provide me with an escalation number, they informed me that the escalation is “personal” and we cannot share it with you or Cc you in the email! What a joke!

I recently visited the Tumi store with high hopes of purchasing a wallet from my beloved brand. However, I left feeling utterly disappointed and disrespected by the appalling treatment I received from the store manager. It was a disheartening experience that compelled me to share my thoughts on the matter. Upon arrival, I discovered that there was only one wallet available, and to my dismay, it had visible scratches and unsightly white dots on the leather. Naturally, I approached the manager to express my concerns and request some sort of discount, considering the product's glaring defect. Shockingly, the manager outright refused, claiming that they were unable to offer any form of compensation. Not willing to give up, I inquired about the product's warranty. The manager confirmed that the wallet indeed had a warranty. Encouraged by this information, I asked if I could utilize the warranty to have the wallet repaired. However, to my astonishment, the manager denied my request, arguing that the scratches on the wallet disqualified it from being eligible for repairs. This response was completely contradictory, as they were selling the wallet in its damaged condition in the first place. What truly made the situation worse was the manager's rudeness and lack of assistance throughout the interaction. It felt as if they had no interest in making a sale or even providing basic customer service. Their dismissive attitude and refusal to address my legitimate concerns were absolutely unacceptable. I am deeply disappointed by this experience, especially considering my admiration for the Tumi brand. The manager's behavior reflects poorly on the entire store and leaves me questioning their professionalism and commitment to customer satisfaction. If this is the standard of service at Tumi, then it is certainly disheartening. I sincerely hope that Tumi takes this feedback seriously and addresses the issues I encountered. It is crucial for the company to hold its staff accountable ...

honestly after long wait I order Tumi bag uae online, it’s really a pathetic experience. Worst fulfillment service-i have to go in search of delivery. Upon going around shocked to see low grade packing of the branded bag. Great brand with poor service