Rolex Boutique - Grand Atrium, Dubai Mall

This is one of the best Rolex boutiques in the world guaranteed! Ismael was very helpful and friendly. We were treated very well and I would recommend visiting this branch and developing your relationships at this location.

I had a fantastic experience at the Rolex Boutique, Grand Atrium in Dubai Mall. From the moment I walked in, I was met with exceptional professionalism and politeness from the staff, who made me feel welcome and valued as a customer. Unlike some high-end boutiques where new customers might feel intimidated, the team here was incredibly open and willing to assist, making the entire experience both enjoyable and informative. A special mention goes to Younten, who assisted me during my visit. His passion for watches is truly remarkable, and it was an absolute pleasure discussing timepieces with him. His knowledge, enthusiasm, and willingness to engage in meaningful conversations about horology made my visit all the more memorable. I highly recommend this boutique to both seasoned collectors and newcomers alike. The level of customer service and expertise here sets a benchmark for luxury retail.

The Rolex boutique in Dubai Mall's Grand Atrium is a must-visit for any watch enthusiast. The staff are incredibly knowledgeable and passionate about their products. I was greeted with a warm welcome and given a personalized experience. Their expertise helped me make an informed decision about my purchase.

Came with my wife to Rolex to choose a watch for her. Clearly showed the exact model we wanted, knowing we'd have to order it. Only question was size: 28mm or 31mm. Asked the salesman to show us something similar so she could decide on size. Instead of helping, this arrogant guy kept repeating that the wait time is "two months to two years." I asked again just to see another watch for sizing, but he kept giving the same answer, standing there staring at us like he’s doing a favor. When I asked why he's being rude, he said he doesn’t want to talk to me anymore and walked off. Typical Rolex arrogance—you come ready to spend money, but they treat you like they're doing you a favor. Disgusting attitude. P.S. To be fair, another manager quickly noticed the situation, stepped in, sat us down, brought sweets, coffee, and everything we asked for. We had a good conversation after that. However, once we left the store, my wife said, "It was supposed to be my special day, but now it's completely ruined. I'm never coming here again."

Must be the easiest job in the world considering you dont have to sell anything. The reps ignored me and when they finally stopped playing on their phone, I asked if any watches were in stock. Instead of being attentive, the rep pointed to a display with a grand total of 3 watches and didnt bother even getting up.