Fidelity Fitness Club

I recently joined the Fidelity Fitness Club at the JLT location, and I have to say that my experience has been nothing short of outstanding! From the moment I walked in, I was greeted with a warm welcome that set the tone for my fitness journey. The facility itself is immaculate and well-maintained, with a wide range of high-quality equipment that caters to all fitness levels. Whether you’re a seasoned athlete or just starting out, there's something for everyone. The layout of the gym is spacious, allowing for easy movement and comfort during workouts. What truly sets this club apart, however, is the exceptional service. The staff is incredibly knowledgeable, friendly, and always ready to assist. A special shout-out to Wilson, who has been a standout point of contact for me. His enthusiasm and dedication to helping members achieve their fitness goals are evident in every interaction. He takes the time to listen to your needs, offering personalized advice and support that truly makes a difference. WILSON goes above and beyond, whether it’s demonstrating new exercises, providing nutrition tips, or simply motivating you during your workout. His passion for fitness is infectious, and it makes every visit a positive experience. Additionally, the range of classes offered is impressive, with skilled instructors leading a variety of sessions that keep workouts fresh and exciting. From yoga to high-intensity interval training, there’s always a class that fits what I’m looking to achieve. In conclusion, if you’re looking for a fitness club that combines top-notch facilities with exceptional service, look no further than Fidelity Fitness Club at Wilson. I highly recommend it, especially if you have the chance to work with Wilson – his commitment to excellence will undoubtedly enhance your fitness journey! Keep up the great work, Fidelity Fitness Club! 💪

Per Fidelity's response, adjusting to provide feedback. 1) After my membership expired, the gym did try to encourage me to sign-up again on the basis of these brilliant refurbishments - somehow failing to detail I would have been without a gym to use for more than 25% of the membership year. I'm glad I didn't, but the service is not on particularly given the membership was increasingly more expensive and made so on the basis of the refurbishments. At the time I asked when they would be done, Fidelity celebrated "we've already launched our new app!" whilst completely ignoring my question on refurbishments (which is actually why I decided against renewal - it felt like obfuscation). 2) No matter what the response, very very few people leave a 5* review for a gym on the basis of friendly receptionists who they happen to know the name of. That doesn't happen; the reviews are questionable, and other reviewers have called this out (though this isn't a new habit....). It's also laughable that everyone would compliment the receptions and yet virtually never name the PTs? Who are you interacting with more - the receptionists or the people in the gym? 3) I was a fan of the gym as it stood; it is not a bad gym by any means (in fact, when fully available, it is an excellent gym). It leaves a bad taste knowing they tried to sell a membership for something that would end up taking 3 months (and counting!). The review is in support of what others are saying. It would not be a tough gesture to simply acknowledge members feedback and say "you're right; by way of making things right, we will ensure all current members are given an extension to their membership that is equivalent to the time for which we have not fulfilled out duty to you as our member".

Was sold an annual membership and told the renovations would be happening but my workouts wouldn’t be impacted. Instead half the gym has been closed down, swimming pool empty, sauna closed and the remaining bench press etc are outside in the sun. I’m being told to workout in 40 degree weather, can’t even touch any of the equipment without burning myself. Editing my review as I cannot respond to the comment by management: I was told by your sales team my workouts would NOT be impacted. Your manager admitted that they had to change plans because of local regulations after I had been sold the membership. This is not my problem. Your sales team effectively lied to me and this means I had to pay several months at another gym with no compensation. Awful customer service and an infuriating response from management just doubling down on lies.

I completely agree 💯 with the other reviewers who expressed disappointment with the gym facilities. I had a very similar experience. I signed up for a 3-month membership, only to find out a couple of weeks later that the gym was undergoing renovations. I was told the work would take around 3 weeks and that it would be done in sections, so the gym would still be usable. I said, “Okay, let’s see.” But when I returned, most of the equipment had been moved outside, and some items were completely missing — including the boxing bags. Heavy weight equipment was left outdoors in the extreme heat, making it unsafe and impractical to use. Each time I asked for updates, I was told it would be “just a few more days” or “maybe a week,” but the renovations dragged on far beyond that. Despite this, the staff continued pushing hard for renewals with pressure tactics like “Today is the last day of the promotion” or “The price will increase tomorrow,” rather than focusing on providing proper service first. Another major issue is the inconsistency of the staff. Trainers and membership salespeople change frequently. When I joined, I was given two complimentary sessions with a coach. I spent those sessions explaining my physical condition and goals, and we created a plan together. I intended to continue working with him, but the next day, he had left the gym. There was no proper tracking system or handover — nothing was recorded, and the next trainer had no clue about my situation. Instead of offering to understand my condition first, they immediately tried to push me to pay for sessions. And once you sign up, there’s no refund if you’re unhappy. As a professional master of sport, I have enough experience to recognize quality training and professionalism. I expect transparency, consistency, and a minimum standard of service — unfortunately, this gym failed to meet those expectations.

It’s nice and good place for exercise and gym activities. Reception staffs Ms. Cherry and others are pleasant staffs. Members are enjoying their services..