Emirates NBD - Dubai Mall Branch (Tellerless)

Dear Emirates NBD Team, I would like to extend my sincere appreciation for the outstanding service provided by your employee, Ednac, at the Mall of the Emirates branch. Her professionalism, efficiency, and friendly approach truly made a difference during my recent visit. She demonstrated exceptional dedication, clear communication, and a genuine willingness to help — which made the entire banking experience smooth and pleasant. I believe such excellent service should be recognized, and I hope the bank considers a performance bonus or appropriate reward for her great work. Team members like Ednac are a true asset to Emirates NBD and deserve to be celebrated. Regards Aynura Khalilova .

I would like to sincerely commend the ENBD staff Saleem for his outstanding service. He was highly professional, extremely helpful, and went above and beyond to assist me on multiple occasions. ENBD should be proud to have such a dedicated and capable employee. Saleem , You are the best employee at ENBD

At Dubai Mall branch very unprofessional staff starting with the personnel at the entrance who ask what service are you seeking. All staff are not aware of the services that each of their colleagues is doing so i had to giggle between two different staff with two waiting times to see each. when i arrived at my last destination staff i had to walk out of the branch for a good ten minutes to photocopy some documents which if i was told from the start that it was requested printed out o would have done & saved halted time i spent there today. very unpleasant experience 👎🏻👎🏻

The ATM took my money and it was never credited to my account. I raised multiple cases with Emirates NBD, but their customer service is a disaster. Each time I got different answers, and in the end, they just closed my cases without helping. Even after visiting the Dubai Mall branch and speaking to the manager, nothing changed. No one took real responsibility, and I was made to feel like I didn’t know what I was talking about. This is unacceptable. I know how much money I had, and I will not stop until I get it back! 0 care for customers, 0 responsibility, 0 help!

I would like to express my sincere gratitude to Mariel from Emirates NBD! She is incredibly professional, attentive, and helpful. She efficiently assisted me with all my inquiries, explained everything in a clear and understandable manner, and showed exceptional patience. The service was top-notch! It was a pleasure dealing with such a competent and friendly specialist. Thank you, Mariel!