Cha Cha Chai

I’m extremely disappointed with my recent experience at Cha Cha Chai (Dubai Silicon Oasis Branch). While eating, I found a sharp piece of plastic inside the food, embedded in the melted cheese. This wasn’t just a minor oversight like a hair; it was a serious food safety hazard. The plastic had clearly been heated along with the food, which means I may have unknowingly consumed melted plastic. This could have caused choking, internal injury, or toxic chemical ingestion. The sight of it alone was enough to ruin my appetite, and I’m still worried about the health risks. For a well-known restaurant in Dubai, I did not expect such negligence. I urge the management to take this seriously and investigate how this happened. Food safety must be your top priority because next time, it could cause real harm. I’ve kept evidence and am considering escalating this to Dubai Municipality if I don’t hear from your team with a proper explanation and corrective action.

I am extremely disappointed with my first visit at Cha Chai cafe in Silicon Oasis near Souq extra. July 12, 2025 around 8AM today. I ordered an iced tea, to my surprised the cashier served the drink too late and with a two very tiny peace of ice and dried mint leaf as water does not look clean , sugar is still sitting on the bottom of the drink. It almost like a normal water NOT an ice refreshing cold drink, NOT even worth 2 dirham. Since the breakfast wrap we ordered does not taste good, we ask for a take out. However, she just put the box on the table without even a paper bag. She offered water so i ordered one but she end up having me pay for more since she said the water i got has different price. She could have informed me that there were two different prices. ALL IN ALL IT WAS A BAD EXPERIENCE. BELOW LEVEL OF BASIC STANDARD. NOT WORTH THE PRICE. THE CASHIER NEEDS PROPER BASIC TRAINING AND FOOD HYGIENE AS THIS IS VERY IMPORTANT TO ALL PEOPLE. Would have love to come back if it wasn’t for our bad experience.

Get place to work in silicon Oasis, great stuff and great Karak Tea ❤️ .. great for breakfast as well

Here is our experience: As we were looking at the menu, only certain items were available (most weren't). The order came with 3 different plate shapes and one was broken. Breakfast was served without cutlery and drinks in paper cups. Food tasted below the average. Service was very poor and the waitress didn't know anything about the menu items.

Chai is good ( not exceptional) overall ambience is average but it is pleasant to sit outside during the evenings. IThe staff were extremely friendly and provided excellent service. I highly recommend trying their signature karak chai, zafrani and their delicious samosas and chilli cheese toast Overall, a wonderful experience and I will definitely be returning for more!