Aster Hospital - Mankhool

Date of Visit: 15 July 2025 - Review of Aster Hospital Emergency Services - RATE 1 - 10 Patient ID: 900631438 I would like to share my recent and disappointing experience at Aster Hospital’s Emergency Department in the Mankhool branch. We arrived at the emergency reception around 5:30 PM, and although it was clearly an emergency (I was in severe abdominal pain), we were only attended to around 5:50 PM—a 20-minute wait despite being in obvious distress. This delay was unacceptable in an emergency setting, especially when patients are supposed to receive immediate attention. Once I was finally placed on a bed, the doctor examined me, administered a pain reliever, and recommended further tests, including a CT scan of the abdomen and pelvis, an IV drip, and blood tests. Despite these steps, I felt neglected throughout the evening. I vomited severely at 11:45 PM and requested to be admitted to a room to rest more comfortably, but that also took a long time. It wasn’t until around 4:00 AM that the CT scan was done, after which I begged again for a room, and was finally moved to Room 406—only after vomiting again. I must commend one compassionate nurse in the room who truly showed care, his name, Allwin Jeffry - unlike the staff in the emergency room, who lacked empathy and made me feel like a burden instead of a patient in need. Later in the morning, I requested to be discharged so I could travel to Jordan for treatment with my longtime doctor. I asked for my medical release at 8:30 AM, but even this simple request took an unreasonable amount of time. Although we settled the AED 200 excess payment quickly, the staff delayed my discharge by claiming the printer wasn’t working and insisted I stay in the room—despite everything being settled and my ID already returned. One male staff member in pink uniform even acted rudely, which made the situation worse. I told him that I was not a prisoner to be held unnecessarily. My driver had to rush through the stairs with...

I want to extend my deepest appreciation to all the incredible doctors, especially my OBGYN Dr Caroline and the doctor who delivered my baby, and the dedicated nurses in the Pre-Labour & Delivery Room who stood by me during one of the most intense and unforgettable moments of my life. During my labor contractions, you didn’t just give medical care ❤️ you gave kindness. Your gentle encouragement, comforting words, and reassuring smiles made the pain more bearable. Even when I could see the tiredness in your eyes, you still gave your best, and for that, I am truly grateful. You weren’t just doing your jobs , you were pouring your hearts into helping me welcome my baby into the world. To the Pediatrics team and the Nursing Care staff: thank you for looking after my little one with such dedication and tenderness. Knowing my baby was in loving, professional hands gave me so much peace of mind. Your patience, gentle handling, and constant care made all the difference in our first days together. Aster Hospital, you are more than just a place of healing—you are a place filled with compassion, skill, and humanity. From the bottom of my heart, thank you for being part of our journey. With Gratitude and Joy! Richelle Joy

Thank you for the wonderful service in OBGYN Dept. From the beginning I found my diagnosis she explained to me everything that why I feel comfortable to do the Surgery until I finished the Surgery, Dr. Maya Sreekumari is my Doctor. The Nurse Ms. Betsy is guide me for everything I need and what will I do,she managed very well even she is busy with other patient during my follow up check-up. And Ms. Rani from Customer service is serving me with a smile and respect. Keep it up and God bless 🙏😍

Ms rani from customer service gave a welcoming and she is excellent. She always has a smile on her face & attends patients very politely and listen and very well explains when u are first time visiting the hospital and also she was going extra mile and helping others

We had an amazing experience at Aster Hospital. The nurses were proactive and professional, and the hospital was very organized. Special thanks to Dr. Anjana Mary Joy and Dr. Renju Prem, both were very skilled, kind, and accommodating. To the nurses and staffs Jeena Mary Roy, Sushma Ghag, Karthik Kottari, and the rest of the nurses (I haven’t took all their names) to the male nurse who’s assisting us with Dr. Anjana at the emergency section, who’s been working alone on his shift but remained calm and organized. To the male colleagues who’s assisting the patients while on a wheelchair, the catering staffs and the housekeepers. It truly felt like we were staying in a hotel, not a hospital. Our only suggestion is to offer a small meal menu aside from the food they’re serving at the cafeteria for the patient’s companion, as outside food isn’t allowed. As Filipinos, we felt very welcomed, there was no discrimination, only respect and care from everyone. Thank you to the entire Aster Hospital team you made a challenging time easier to go through. Kudos to Dr. Renju Prem and the whole surgical team for their excellence and kindness. Highly recommended!