Al Habtoor Grand Resort, Autograph Collection

I had a wonderful stay at the hotel — it’s truly one of the cleanest hotels I’ve ever visited, with exceptional service throughout. A special mention goes to Ramon at the reception desk, who was incredibly professional, welcoming, and helpful. He truly made the check-in experience smooth and pleasant. While everything else was up to five-star standards, I would suggest improving the variety of the food selection to better reflect the luxury level of the hotel. Overall, a fantastic experience and I look forward to returning and i advice anybody would like to go to a great hotel, to go to the habtoor hotel if they want to have a great time. Thank you all and see you soon,

As a loyal Marriott Bonvoy Gold member, I frequently choose Marriott hotels for both business and leisure. Unfortunately, this particular property was a complete disappointment. 1. Poor Room Assignment: Upon check-in, no one at the reception asked about my room preferences — something that is usually standard in Marriott hotels. I was assigned a room right next to the pool, where loud music played until late in the evening. It was impossible to rest properly. 2. Bathroom Setup: There was no soap provided near the bathtub. Instead, the only available shower gel was located in the accessible shower area approximately 1.5 meters away. So, if you choose to take a bath, you’re expected to get out, walk wet across the floor, and reach for the gel — hardly a practical or safe setup. 3. Missing Essentials: The room had no cups or mugs, which made it impossible to enjoy a simple coffee or tea in the room. 4. Takeaway Breakfast — Disorganized: Due to my early flight, I was offered a takeaway breakfast. I clearly asked for a coffee and a ham and cheese sandwich. In the morning, I received a bag — which I only opened at the airport — and while it included an apple, yogurt, and croissant, the sandwich was missing. Why ask for preferences if you’re not going to fulfill them? ⸻ Overall, this stay did not meet the usual Marriott standards I’ve come to expect. It lacked attention to detail, care for the guest’s comfort, and basic communication. I hope this feedback helps improve service for future guests — especially those who choose Marriott because they trust the brand.

Very nice hotel, good for families. Kids have pool with small slides. One of the bars is even located in the water :) Food is good. Coffee could be better, however. Rooms clean and spacious. We had a small issue as we booked a room for 3+2 and in the room we only found 3 beds. Staff however tried to help and organized extra bed.

Another fantastic holiday at this amazing hotel, we once again booked into the Clubroom and the team, Matti, Ahmed & Melanie were just fantastic looking after me and my family. On this occasion they moved the breakfast down to the main buffet restaurant, this is fully understandable due to it being off season. The Clubroom guests are seated within a VIP section if the main restaurant and looked after with the Clubroom team ( mentioned above ) Guest are still invited for afternoon tea from 3-5pm and happy hour drinks from 6-8pm in the Clubroom. The hotel main pool area has some construction in the gardens at the side of the pool, however, Dubai has construction works going on 365 days of the year. There are some noises that can be heard, however nothing to be concerned about. The rooms are well serviced with the maids, they cannot do enough to ensure your rooms are clean, tidy and well stocked with towels and water. We have also met Kaleem ( porter ) on several occasions whilst visiting this hotel, his attention to detail ( remembering me and my family’s name from previous visits ) his politeness welcoming me and my family back are what makes this team the best in Dubai. The guest relations team made our visit extra special as this was to celebrate specials birthdays writhing our family, the rooms were decorated with birthday cards in each room, this was a fantastic gesture and great surprise to my family, thanks to Raneem and Maya who looked after us. We will look forward to returning later in the year.

A very nice hotel, with a wonderful beach, however the water wasn’t that clean as we expected, but still it was good 😊 we stayed there for about a week with two toddlers, and enjoyed it very much! The food was good, the staff was lovely! I would like to thank especially Tarsen, who works at the beach, he helped us billon times with everything, he was kind to the kids, always friendly and very helpful. When it was his day off, it felt so much, since no one else was there to do what he was usually doing! Thank you a lot!